Warranty Policies

Esco products come with a limited warranty. The warranty period will vary depending on the product purchased, beginning on the date of shipment from any Esco international warehousing location. To determine which warranty applies to your product, refer to the appendix below.
 
Esco's limited warranty covers defects in materials and workmanship. Esco's liability under this limited warranty shall be, at our option, to repair or replace any defective parts of the equipment, provided that these parts, if proven to the satisfaction of Esco, were defective at the time of being sold and that all defective parts shall be returned, properly identified with a Return Authorization.
 
This limited warranty covers parts only, and not transportation / insurance charges.
 
This limited warranty does not cover:

                   - External causes such as accident, abuse, misuse, problems with electrical power, improper operating environmental conditions.
                   - Servicing not authorized by Esco.
                   - Usage that is not in accordance with product instructions.
                   - Failure to follow the product instructions.
                   - Failure to perform preventive maintenance.
                   - Using accessories, parts, or components not supplied by Esco.
                   - Damage by fire, floods, or acts of God.
                   - Customer modifications to the product


Factory installed, customer specified equipment or accessories are warranted only to the extent guaranteed by the original manufacturer. The customer agrees that in relation to these products purchased through Esco, our limited warranty shall not apply and the original manufacturer's warranty shall be the sole warranty in respect of these products. The customer shall utilise that warranty for the support of such products and in any event not look to Esco for such warranty support.
 
Esco encourages all users to register their equipment online at www.escoglobal.com/warranty_registrations.php or complete the warranty registration form included with each product.
 
ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. ESCO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST WORK. ESCO'S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH ESCO IS RESPONSIBLE.
 
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore and shall be subject to the exclusive jurisdiction of the courts of Singapore.
 
Technical Support, Warranty Service Contacts
USA: 1-888-479-ESCO
Singapore: +65 65420833
Global Email Helpdesk: support@escoglobal.com
Visit http://escoglobal.com to talk to a Live Support Representative
Distributors are encouraged to visit the Distributor Intranet for self-help materials.
 
Product Appendix, Warranty Listings
 
Biological Safety Cabinets, Laminar Flow Cabinets, HEPA-Filtered Cabinets (except Streamline brand): 3 years limited
Laboratory Fume Hoods: 2 years limited
Ductless Fume Hoods: 2 years limited
Cleanroom Equipment: 1 year limited
Thermal Cyclers: 3 years limited for MiniPro, Aeris, and Provocell; 2 years limited for Spectrum; 2 years on the Blocks and Peltier Units, 2 years on all electronic components, 3 years on the housing and fans
Laboratory Ovens and Incubators: 1 year limited
CO2 Incubators: 2 years limited
Containment/Pharma Products: 2 years limited
ULT Freezer: 5 years limited, 5 years on the compressor
 
Policy updated on 1st January 2012
 
Applies to all units ordered on and after 1st January 2012